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Cavalier Ford Greenbrier complaints

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1515 South Military Highway
Chesapeake , VA 23320 | Get Directions

(757) 424-1111

http://www.cavalierfordgreenbr...

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Total Amount in Dispute:
$1,026.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Cavalier Ford Greenbrier closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Cavalier Ford Greenbrier

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2/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/22/2024

I bought 2 vehicles from this company in Oct 2023, I started to have issues with my Chevy on Jan 17 2024. They were of no help. We have been through the wringer with this company having to sign loan documents x3 because of screw ups on their part. I got hung up on by Donna in service Dept, Mark Anthony and Mike Smith are of no help when it comes to helping their customers. They want to keep turning a deaf ear and passing the call on to someone else. Kathy the manager in service said they can not work on Chevy's or even look to see what could be wrong with it. They told me to tow it from Knoxville TN to Chesapeake. After going through multiple phone calls we were told they were not going to do anything and that I need to find a Chevy dealer because no one was taking appointments. I found one wishing 5 minutes of looking. These people and their customer service is trash. We are an active duty family and to be treated in this manner as if no one cares is crazy to me. Not good business habits. Resolution Sought I want the general manager or owner to call personally. He needs to look o we his employees and the policy's for handling customer complaints. Acknowledge that something is wrong and help try to fix the situation.

11/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,026.00 Amount Settled: $0.00

Customer Complaint

10/18/2022

They had my car since Sept 5th blame everything on Gieco. Sandy calls stated I have good and bad news. Car is done but need to do front in alignment battery dead. They can't get in the car. My brother bought 2nd key fab with key. I just bought battery from AAA 10/20/21. The battery under 3 year warranty. Sandy said bring the battery to AAA to replace and bring back to dealership. Called AAA stated why can't they jump the battery or recharge it. They have to look at the battery in order to replace it. Sandy said her manager stated AAA can't come on there premises. They would work with accepting after market parts with Gieco. Only one tire needed to be replace. Sandy stated she can't put just one tire. Need two to match in front. I have to come out of my pocket to pay difference of $1026. Resolution Sought Let AAA look at battery road test my car for further damages. Get my car back to me ASAP Im paying rental out my pocket 257.00 since Sept. 27th unfair to me .

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