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Cavanaugh Pool, Spa & Patio complaints

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3332 Villa Point, Suite 107
Owensboro , KY 42303 | Get Directions

(270) 215-1565

http://cavanaughpool.com/

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Total Amount in Dispute:
$80.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cavanaugh Pool, Spa & Patio closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cavanaugh Pool, Spa & Patio

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11/11/2021

RESPONSE: Complaint was not answered Amount in Dispute: $79.99 Amount Settled: $0.00

Customer Complaint

10/18/2021

Went to the store to buy a winter pool cover; told the gentleman i had a 22 ft pool. He sold me a cover and said it would hang over 4 foot. I put the cover on and it hung over 6 inches at most. It was for a 21ft pool. Went the next Saturday to trade it out for a larger cover, and they were closed for 9 days for Fall break. I had to close my pool so i ordered a cover on line. I went to the store with my receipt Saturday 10/16/2021. The clerk said i had opened box and it was not returnable. I explained i didnt know it fit untill i put it on. I told the clerk i was going to file a report with the BBB and never return to the store which i have been using for 4 years. It wasn't until i was leaving he offered me a new cover no charge. I explained i had already purchased one due to their closer. I walked out the door and he followed me to my vehicle and threw a new cover on the ground. I again explained i had already purchased one because i had to close my pool. I left the new cover laying in the parking lot. Resolution Sought Return the money for the cover I purchased. I would have traded up. But with them being closed for fall break i had to purchase a cover somewhere else.

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