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Cavendar Auto complaints

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2333 Browns Bridge Road
Gainesville, GA 30504 | Get Directions

(678) 434-0910

http://www.cavenderapproved.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cavendar Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cavendar Auto

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10/8/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/12/2023

Bought a car from Cavendar had it a month and it messed up. They tried to fix it but was unable to. I had to pay over 1000 for a rental with money i did not have because of missing work. They tried to do the right thing by putting me in another vehicle but it has bad motor mounts and unbalanced tires. They tried to do the right thing but really didn't accomplish anything because of the issues with the new vehicle they put me in. Just not sure what to do. I was trying not to complain but it's issue after issue. Resolution Sought Fix motor mounts and balance tires.

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