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CBS Auto Body Shop, Inc. complaints

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6729 Lankershim Blvd.
North Hollywood, CA 91606 | Get Directions

(818) 765-5300

http://www.cbsautobody.com

Monday-Friday 7:30 a.m.-5:30 p.m.

Saturday 8:00 a.m.-1:00 p.m.

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against CBS Auto Body Shop, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against CBS Auto Body Shop, Inc.

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6/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/30/2024

Dear Business consumer Alliance, I am writing to formally lodge a complaint against CBS Autobody Shop, located at 6729 Lankershim Blvd, North Hollywood, CA 91606. My recent experience with this business has been extremely disappointing and alarming, and I believe it warrants your immediate attention. A few years ago, I had my car's front bumper painted at CBS Autobody Shop. The work was presented as being under warranty, with claims that the bodywork and paint were guaranteed. However, just a few years later, the paint began peeling off, which is completely unacceptable for a service that should have been performed with care and quality. When I returned to the shop to address this issue, expecting them to honor their warranty, I was met with hostility and unprofessional behavior. FARSHID and his two sons, who I believe are either new business owners or partners, along with several of their friends, verbally attacked me and hit me on my chest. Their customer service was dismissive and unhelpful, and they used foul language and inappropriate words during the encounter. This kind of behavior is not only unprofessional but also deeply concerning. I had previously communicated with Saied, an employee at CBS Autobody Shop, who was always well-behaved and professional. Unfortunately, Saied was not Resolution Sought Take care of the car by fixing it free of charge and apologies for inappropriate words used against me

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