CC&A Automotive complaints

The customer bought the vehicle in question on 3/22/2021. This vehicle was purchased AS-IS. However, I did give her my word that if anything happened to the drive train in 1000 miles or 30 days that I would take care of it personally. On 4/12/2021 we installed a fuel pump because the customer stated that the fuel gauge was not working properly. We took care of this issue at a discounted rate to help the customer. Then, on 4/21/2021, one month later, we replaced the radiator because it was cracked. We again provided this to the customer at a discounted rate. On 4/23/2021 she called me and told me it was leaking again. I was out of town for the weekend and instructed her not to drive the vehicle. I told her that I would be back in town on 4/26/2021 and would tow the vehicle to my shop. She then stated that she just wanted the title so that she could sell the vehicle and declined having the vehicle towed for us to look at what repairs needed to be made. On 4/27/2021 she called and said she had taken it to another garage. The garage told her that the new radiator was defective. After this conversation, I contacted our radiator dealer and they sent the other garage a new radiator to replace the defective one. If the customer would have allowed me to tow the vehicle to my garage on 4/26/2021 I would have been able to see the issue and take care of what was needed. I am unsure what was said by the other garage and I would be interested in seeing the report from them that stated all of the things that I did wrong. In regards to the A/C compressor, I installed a used A/C compressor on to the vehicle with new seals. We went through the evac and recharge process. The A/C was working well when the vehicle was sold as this work was done prior to the sale of the vehicle. As for the transmission, I made three long trips to Ohio and back with no issue prior to the vehicle being sold. The trips went smoothly and without any problems. If I would have known there to be an issue with the drive train then it would have been repaired before sale and I most definitely would not have given a verbal 1000 mile or 30-day warranty on the vehicle. When it comes to the title work, the title work was sent to Penn Dot on 3/24/2021 and they received it on 3/25/2021. Our check cleared the bank on 3/30/2021 and at that time it was out of our hands and the responsibility of Penn Dot. However, I did notice that the address listed on this complaint is different than the address that the customer provided to us at the time she purchased the vehicle and completed the title paperwork. My thought is maybe there was a change of address and she did not notify anyone of that, this can cause a delay if the title work was sent to the wrong address via Penn Dot. Finally, I have tried on multiple occasions to make the customer happy and it seems as that was not possible. There is no way at this point to take back all the slander that the customer has posted on Facebook. With that being said, I sold her a used vehicle and I am not willing to do anymore than what I have already done.

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