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CDL Truck Driving School complaints

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1401 West Ray Street, Suite B
Indianapolis, IN 46221 | Get Directions

(317) 657-9985

https://www.cdltruckdrivingsch...

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against CDL Truck Driving School closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against CDL Truck Driving School

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1/15/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

1/5/2024

I attended two days November 21-22 2023. School wasn't properly staffed, five fails in one day. Horrible class and yard conditions. Contacted DOE over DOT (Reginald White) on this matter. Resolution Sought Refund monies disbursed to them from Accelerated loans. First school was confirmed of reimbursement. 160 driving academy. Second school CDL trucking school did not. I was told by accelerated loans no reimbursement was sent

Company Response

1/8/2024

The claims made in this complaint are false. Our school has one, if not the highest, pass rate in the state of Indiana at 99. This does not mean every student passed their skills test on their first but 99 of students who enrolled and went through our program left with a Class A CDL. Most schools' average pass rate is anywhere from 65 to 90. We are more than adequately staffed and have more than enough trucks and trailers to properly train students. Secondly, this student started the course and then stopped coming and we had no response from her after trying to reach her multiple times. She did not withdraw the course so we still had her enrolled. Despite getting no response, we still issued a partial refund on 12/6/23. So we already made the refund that was already owed.

Customer Rebuttal

1/10/2024

I did withdraw from the course I told the instructor that day when I left that I would not be returning. I was so infuriated by the five failures in one day and the lack of communication with another culture I definitely did not want to come back because I felt they could be accommodated and they were not. I called Accelrated Loans and let them know that I would not be returning and please do not disperse the money to the school because the school was very faulty and it was not equipped with proper instructors, nor was the yard to clean yard, and last but not least the School inside was filthy and nasty and dirt on the keyboards as well as in the trucks mud. I had to ask an instructor to show me a pre-trip which I wasn’t supposed to do the yard because I already had my class a permit. I did do the pre-trip on one of the trucks and the other instructors were sitting inside another truck when I asked where they all were . Never met instructors except one the only black guy out there was the only guy that seem to be instructing and that was the only one out there they let a guy get in a truck and drive without his permit because his dad drives trucks he drove with a Mexican girl witho

Company Final Response

1/11/2024

Ms. Beauford, we did not get any request from you to withdraw from the course. We tried to call you many times to get a hold of you to see what was going on. You didn't answer any of our calls and after a couple of weeks we had to dismiss you under the Attendance Policy for lack of attendance. We issued a partial refund, according to the terms of the loan, to Accelerate Indiana. As far as the other things you mentioned in your post, like I said we have a 99 pass rate and all of our trucks and trailers are DOT inspection passed. And we have never let a student drive/train in our school without all the required documents, included a Commercial Learners Permit. Our instructors have multiple years of over-the-road driving experience. I'm extremely confident that if you had stuck with the course then you would've had your Class A CDL license at the end of it.

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