Cedar Hill Furniture complaints

I purchased a sofa by picking out color samples they had. I also sat in a lazy boy sofa reclining couch which after they said been sitting in there over a year. Any way this sofa has baseball sticking on the back the sits are smaller and the couch is so uncomfortable. I called right away and talked to the owner and and you can't cancel that sofa it was custom made? I was never told that. It doesn't say that at all. I told him it was hurting my back. He said have your husband sit in it since you are so little and it will wear. What! And hung up I wasn't done talking. I canceled the chair because it was awful as the handle you pull up to make it recline snapped so hard almost broke my hand . Not a very nice man. Then I told him it was supposed to be a 86 inch length. It isn't it is 83. He said everyone measures differently. I will never shop there again. I have purchased my mattress there years ago. But I m done. Very disappointed in his attitude. Yes eventually, it will probably wear, but it's just the way he talked. Not a very good manager or owner. I should say to talk to his customers that way. Plus it makes noises when you move around. Resolution Sought Apologize and take some money off. I have to look for a different couch and I know he isn't going to do anything. Because if we do take it back he will charge us a 30 percent stocking fee. I am in rock and a hard place.

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