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Cedar Lake Auto Exchange complaints

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712 West Rollins Road
Round lake beach , IL 60073 | Get Directions

(224) 356-2358

http://www.cedarlakeauto.com

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Cedar Lake Auto Exchange closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Cedar Lake Auto Exchange

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1/17/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

12/18/2023

We bought a used car from them and they switched the mileage of car on bill of sale and paper work and then sold us a lemon car it had electrical issues and a bad transmission and the same day we bought it it would not start I told them of the issues it wasn't even 24 hours and they would not help me. Resolution Sought Give us are money back we have recipes for all the repairs we payed

Company Response

1/5/2024

When customer bought vehicle she saw mileage. Her car did not turn on the next day and we sent someone to jump it. She then said she would drive it to the dealer for her mechanic to look at it. She never came. We scheduled at least 5 appointments for her and she never showed up to any. We even paid for the missed appointments. We repossessed the vehicle December 13th transmission and motor is just fine. She owed $900 in down payment and two months of monthly payment she also ripped GPS off vehicle. She was running with vehicle until we caught her so the only ones who lost money was us. We will not refund anything back.

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