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Cedar Mills Property Management complaints

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312 South Laura Street
Wichita, KS 67211 | Get Directions

(316) 636-9339

http://www.cedarmillswichita.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cedar Mills Property Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cedar Mills Property Management

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12/18/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/22/2023

We have been fighting a water leak in our rental house since the beginning of August, it was finally completely fixed and resolved around the end of September. They thought they had resolved it the first time thinking it was a hole in the roof when it was actually our HVAC unit needed replaced. After the HVAC unit was replaced we had a mold testing group come in and test the house. Resulted in the house having two kinds of black mold and several other molds in our ventilation system. We informed the landlords and they are not wanting to compensate us nor pay for the cleaning saying there is no mold on the house even though we had a professional company test and we sent them the results. My family and I have been out of the house for almost 2 months and still have been paying rent. Resolution Sought Reimbursement for testing, pay for mold removal, lower humidity in the house, pay for retesting. We just want to go back home.

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