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Cedar Park Nissan complaints

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2121 South Bell Blvd,
Cedar Park , TX 78613 | Get Directions

(512) 620-7200

https://www.cedarparknissan.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cedar Park Nissan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cedar Park Nissan

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6/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/15/2024

I purchased a 2023 Nissan Kicks SR December 2022 I can hear wind coming through the driver's side window I have been back to the Service Center several times over the past year and the window still hasn't been fixed so I'm wasting my time and would like this window fixed. My next step will be to talk to an Attorney to see what I can do I'm frustrated because I'd like to sell this SUV but I don't want to dump this problem on someone else I just want it fixed! the car is still under warranty I'm tired of the run around. Resolution Sought It's obvious they can't fix it so send the SUV to someone who can I saw people coming in for car service and they were taken care of so why can't they take care of me!

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