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Cedarvale Lanes complaints

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3883 Cedar Grove Pkwy
Eagan, MN 55122-1402 | Get Directions

(651) 452-7520

http://www.cedarvalelanes.com

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Total Amount in Dispute:
$50.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Cedarvale Lanes closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Cedarvale Lanes

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9/3/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

8/9/2023

Was over Charged for 2 hrs when they were only open long enough to play for 1 hr. Would like the Difference refunded. We got our lane at 10:45pm and they closed at 12 Midnight. Resolution Sought Refund for the one 1 hr over charged on.

Company Response

8/22/2023

Company states; Hello Michelle, My name is Tony, I am the bowling center manager at Cedarvale Lanes. We received a complaint about you being overcharged for the 2hr unlimited bowling. I was curious on why you were charged for 2hrs at 10:45pm on Aug 4th. The conclusion I came to was that you and another person were joining 3 other ppl that were currently bowling the 2hr unlimited bowling. How our system works if someone is joining a lane that is doing the 2hr bowling that's the price that gets rung in as vs being added to a lane who's playing by game. I apologize for the inconvenience that this has caused you. Unfortunately, I cannot refund money back to your card since it has already been charged and we have no way of doing that with our credit card system. What I can do is I can give you a $30 gift certificate, and it is good in the bowling alley or the restaurant. I can either have it at the desk or I can also mail to you. Again, I apologize for you being overcharged and thank you for letting me know so I can talk to the person that was working that evening. If you have any questions or concerns, please feel free to contact me. Thank you. Tony Bowling Center Manager

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