Complaints for Celebrity White Teeth in Torrance, CA

20100 South Vermont Avenue
Torrance, CA 90502 | Get Directions

(866) 202-0846

http://www.celebritywhiteteeth...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misleading or deceptive advertising, unauthorized credit or debit card charges, receipt of unwanted merchandise, and difficulty implementing cancellation procedures. Some complainants allege that they agreed to a trial offer only, and were not aware they were enrolled in a continuity program. Some customers complain they did not receive their trial merchandise until the day before they were required to cancel. Several report they are unable to reach the company by phone or email to cancel or obtain an RMA number to return the product.

The company responded to a few complaints by issuing refunds or credits.

Complaint Closing Statistics

0 complaints against Celebrity White Teeth closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Celebrity White Teeth complaints