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Cell Phone Repair San Diego - Fashion Valley Mall complaints

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7007 Friars Road
San Diego, CA 92108 | Get Directions

(619) 293-3637

https://www.cellphonerepair.co...

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Total Amount in Dispute:
$324.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cell Phone Repair San Diego - Fashion Valley Mall closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cell Phone Repair San Diego - Fashion Valley Mall

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5/9/2022

RESPONSE: Complaint was not answered Amount in Dispute: $324.00 Amount Settled: $0.00

Customer Complaint

3/30/2022

Sunday Afternoon I went to get my phone fixed by this CPR Cell Phone Repair Kiosk. When he was charging me I asked the guy who had repaired my phone if I had some type of insurance he said yes but just for a few days. Monday I noticed a slight crack which I believed to be the screen protector. So I decided to go Tuesday because that's when I had time to go. Tuesday Morning I go to the kiosk and the man helping me this time isn't the same who had fixed my phone on Sunday. I tell him hi I came on Sunday to fix my screen but I think my screen protector is cracked. He tells me. Oh its actually your phone and not the screen protector. I was really confused because I know for a fact I didn't once drop my phone on Sunday -Tuesday. Then he proceeds to tell me that he can fix it but I have to pay for it. I asked him why? He then basically accuses me of lying about dropping my phone and damaging it. He wasn't the person who fixed it so he has no clue the condition of the phone was prior to what he saw . He was becoming really unprofessional and started raising his voice so I asked for a managers phone number. Apparently he owned the kiosk. I didn't want to argue anymore so I asked for my phone back and I walked away. I left a review where I shared what happened and he responds to me very unprofessionally calling me a liar and ignorant. As a customer I don't deserve to be treated this way. I spent my hard earned money on this service and expect a good result. Resolution Sought I Honestly Think That The Person in This Kiosk Fashion Valley Mall Should take a class on how to treat customers. The CPR Cell Phone Repair Should be ran by someone who has a degree and has managed a business before . I called another branch to get help and they were basically just like the owner of this Kiosk no help. They told me they couldn't do anything because they were a franchise. They need to do that or just go out of business.

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