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Cellxpo complaints

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1261 57th Street
Brooklyn, NY 11219 | Get Directions

http://cellxpo.com

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Total Amount in Dispute:
$159.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cellxpo closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cellxpo

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7/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $159.00 Amount Settled: $0.00

Customer Complaint

7/1/2022

Ordered 2 planatronics 104 on June 26th 2022. They sent me a text showing me my order was received. Called my bank the same night and it already showed the $159.00 was taken out. They have sent me nothing stating when I should receive the items. They texted me on June 27th 2022 and sent me a number to call. It was a fax machine. I looked on Google finally got another number called it and said number is no longer in service. Called bbb in New York and she gave me the same number that is no longer in service. Resolution Sought Would like a refund so I can order my product somewhere else

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