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Central Arkansas Water complaints

221 East Capitol Avenue
Little Rock, AR 72202-2413
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(501) 372-5161

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Central Arkansas Water closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Central Arkansas Water

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6/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/12/2022

I put in this complaint because I moved back out of town because I was helping my grandmother and she passed. I'm moving back to Arkansas and I was looking for a house to rent. I found one in southwest Little Rock and I got in contact with the property manager and she told me that it was occupied but then she called me back several days later and said that the people that were there were no longer there they skipped out on the rent. The owner of the property lives in St Louis and it was work that needed to be done over there. I called the water company I believe it was March 20th and they told me to send in a lease with my name and the landlord's name which I did call back in about 24 to 48 hours and they told me that the landlord was on the tenants account which I have no idea how that happened and I talked to the landlord and she wasn't aware of it so she's been calling them to see why would her name be added onto the property so the bottom line is this there are trying to stick me with the last tenet build and they do not want to turn on the services for me because in a couple of weeks I'll be in the house and I don't have any water there because they're trying to stick me with the bill now my name is not on any type of water bill at all so I don't know why that is stopping me from getting water turn on at property that the property is 10610 Facts Court I talk to the next door neighbor and she said that there was a leak last summer. Resolution Sought I want to get the service turn on before I move in. In the next week or two if there is a deposit I will pay that but I'm not going to pay somebody's bill that is not mine I know what they're trying to do so I'm not responsible for paying no other tenants bill they didn't have anything to do with me I just want to get the water turned on in my name so that I can have water and everything I need for my grandson comes over.

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