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Central Arkansas Water complaints

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PO Box 1789
Little Rock, AR 72203 | Get Directions

(855) 742-0309

http://www.carkw.com

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Central Arkansas Water closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Central Arkansas Water

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12/27/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

11/8/2021

Billing problems.I called telling them about the bill and the discrepancies. They were rude and would not explain anything. I paid $475 for 2 months. A bit steep. Resolution Sought Look at my bill and compare with my neighbors bill. Please make adjustments.

Company Response

12/15/2021

The payment of $469 consisted of 9/13 bill - $165.14, $25 NSF charge, 10/12 bill - $198.13 and an $80 charge due to a disconnect. The amount charged is based on the amount of water that has went through the meter. The usage at this address is extremely high due to a plumbing leak issue. High water usage results in high bill. The amount assessed for sewer is based on the average water bill usage from October to March. Because there was a leak during this time, the average went to 15. This means that each month the sewer portion will be a flat amount based on this average until the next evaluation period. We are unable to compare your usage to your neighbors because everyone is liable for what is used through their specific meter. Please make sure all repairs are made to reduce the amount of water you are charged each month. This is all necessary because it impacts sewer. The next evaluation period will be Oct. 2021 to March April 2022. In May a new average will be calculated. If there is still a leak it will cause the average to spike even higher resulting in a higher flat amount for 12 months when the next evaluation occurs. Please submit a repair statement once your repairs are completed. We will review the account for a possible adjustment on one high reading.

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