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Central Auto complaints

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2014 East Central Avenue
Wichita , KS 67214 | Get Directions

(316) 558-5833

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Total Amount in Dispute:
$11,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Central Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Central Auto

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11/15/2023

RESPONSE: Complaint was not answered Amount in Dispute: $11,000.00 Amount Settled: $0.00

Customer Complaint

10/20/2023

He sold me a car which I pay $450 a month for soon as he sold me the car 2 days later I brought the car back and told him I did not want the car he told me to keep it for 3 months with up to date payments and he will trade it in, he then disappeared for months when I finally caught up with him he agreed again to trade the car in we agreed on a Ford Taurus that he then said he wanted to make sure the car was cool before we traded I was told to call the receptionist at the car lot 10/19 at 1:30pm when I called she told me the car wasn't ready and I would have to have another down payment when that was not the agreement I would not recommend this car lot to anyone he is a scammer and doesn't keep his word. Resolution Sought I would like to return the car with a full refund of what I have paid on this car that he knew I did not want in the first place.

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