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Central Auto Credit Inc complaints

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4110 State Avenue
Kansas City, KS 66102 | Get Directions

(913) 538-0673

http://www.centralautocreditin...

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$5,000.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Central Auto Credit Inc closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Central Auto Credit Inc

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8/28/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $5,000.00 Amount Settled: $5,000.00

Customer Complaint

7/27/2022

Central auto credit Larry Sears sent me an agreement of sale for a automobile for purchase for With an inspection. I sent $5000 wire transfer to hold The car. I arrived within 48 hours inspected the cars and decided not to go through with the sale and he refuses to send me my $5000 back. Resolution Sought I sent a $5000 wire to hold the car I want my deposit sent back.

Company Response

8/16/2022

Company states; Please be advised that we have returned the customer's deposit already. Please follow up with Mr. Gaglioti to make sure it has been received. Thank you, Central Auto Credit Inc.

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