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Central Avenue Nissan complaints

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1919 Central Park Avenue
Yonkers, NY 10710 | Get Directions

(914) 873-1347

http://www.centralavenissan.co...

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Total Amount in Dispute:
$17,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Central Avenue Nissan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Central Avenue Nissan

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7/17/2023

RESPONSE: Complaint was not answered Amount in Dispute: $17,000.00 Amount Settled: $0.00

Customer Complaint

6/21/2023

I am writing to file a formal complaint against the Nissan dealership located at 1919 Central Park Ave in Yonkers . They have engaged in deceptive practices by selling cars involved in accidents as preowned and certified vehicles. I purchased a vehicle from them, believing it to be accident-free. However, when I tried to sell it back to them, they claimed it had a bond due to its accident history. Despite purchasing the car from this dealership, they offered me $16,000 to keep quiet about the situation. This unethical behavior is deeply concerning. I kindly request a thorough investigation into this matter to hold the dealership accountable and ensure appropriate rectification. I trust in the Better Business Bureau's commitment to consumer protection and seek a fair resolution upholding integrity in the automotive industry. Thank you for your attention. Please contact me for further information or clarification. Yours sincerely, Eddy Javier Resolution Sought I had to pay them to take the car back I would love a refund of my $2700 dollars.

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