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Central Backhoe Services LLC complaints

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28247 Round Pole Bridge Road
Milton, DE 19968 | Get Directions

(302) 398-6420

http://www.centralseptic.com

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Total Amount in Dispute:
$35,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Central Backhoe Services LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Central Backhoe Services LLC

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4/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $35,000.00 Amount Settled: $0.00

Customer Complaint

3/23/2022

This company was hired to replace the septic. Septic was complete the grading and seeding to the land was not. We have reached out and have heard back one time. The company is refusing to fix unsatisfied work. Many pictures from our behalf from rain has damaged the property because of the lack of properly grading and seeding and quotes from landscaping companies are priced at 3,000 to 5,000 to fix the issues from serve flooding and damage my property can receive in future from puddles and soft spot of land. I'm a senior thats has animals and grandchildren the work is not up to par. Resolution Sought To fix the issue or be responsible for all cost from hiring another company to fix unsatisfactory work.

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