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Central Co-Op Insurance Co. complaints

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P.O. BOX 539
Baldwinsville, NY 13027-0539 | Get Directions

(315) 635-7606

http://www.centralco-op.com

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Total Amount in Dispute:
$7,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Central Co-Op Insurance Co. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Central Co-Op Insurance Co.

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11/12/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

10/4/2024

This Insurance Company is running a big Scam I been with for long time now I have a damage porch and they tell is not covert it that is my Foult. The porch is cover it in Aluminum siding and can see nothing until colapso now they say is not Cover real típico Scam Resolution Sought To the $7000 that's is gonna cost to fix the front pirch

Company Response

10/31/2024

Company states; Claim was not covered due to pre-existing rot, deterioration and decay. Reason for the denial was due to the "wear and tear" exclusion of the policy. Denial letter is enclosed (upon request), which includes the applicable policy wording. Thank you,

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