Complaints for Central Florida Investments, Inc. in Ocoee, FL

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
1	Refusing to make an adjustment
35	Refuse to adjust, relying on terms of agreement
1	Unanswered

41 complaints against Central Florida Investments, Inc.

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9/22/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $19,652.40 Amount Settled: $0.00

Customer Complaint

9/5/2024

I need help trying to get in touch with Westgate. I have been trying to cancel my account with them since 2020, having contacted their management team, their staff, and other outside agencies such as the BBB for assistance without ever receiving it. Earlier this year in January, I called Westgate and spoke to someone named Lemorado (who is supposed to be my contract mediator but he did not give me a last name or any contact information). He told me that my account had been "flagged" since 2020 while no one has ever told me this before. I don't know what the flag is about or why there was a flag on my account, who put it there, or why I was never told this beforehand but Lemorado suggested that I send a letter to Westgate which did. He said that this flag on my account was the only thing standing in the way of me getting out of my timeshare and so if I disputed it in writing, they could have it removed and I could get out. So in March I sent the letter he requested from me and I haven't heard back since. I even called and emailed several times and can never get in touch with anyone. To make matters worse, I even included the previous President and the new President and NO ONE has gotten back to me. I have made several attempts to contact my "mediator" and anyone at Westgate who could connect me with my "mediator" and I get nothing. I still don't have an email for the owner mediation department like I requested last and now I have a contract mediator and I don't know his last n Resolution Sought I really just want to be done with this company. I don't want anything more. Yes, it would be nice to get all of the wasted money that I invested into Westgate Resorts back but ultimately, I want whatever gets me out of owning this contract the quickest. They're a crooked company who has refused to talk to me about my account but one who has no problem asking me for more money. The sooner I can give my timeshare back to their developer, the better.

Company Response

9/10/2024

September 10, 2024 To whom it may concern, Westgate Resorts is in receipt of your correspondence regarding Ms. Nicks' complaint. We thank you for the opportunity to respond. We apologize for any perceived lack of response and for any inconvenience this may have caused Ms. Nicks; however, please be advised that Westgate has responded to her inquiries on multiple different occasions. While we are unsure as to why she may have not received them, please know that we will be issuing copies of these previous responses to Ms. Nicks via the email address we have on file for her. Additionally, please know that Westgate's records do not show that we received any correspondence from Ms. Nicks in March of 2024. Nonetheless, we ask that she please provide this alleged letter to our email address below so we may further review and respond accordingly. For further assistance with Ms. Nicks' Westgate account, we ask that she please contact our Contract Mediation Department, by phone, at 1-800-375-8122. Please keep in mind that these department referrals do not offer cancellation services nor will provide an alternative response. We thank you for the opportunity to be of service. Respectfully, Aidan K., Executive Team Owner Relations Correspondence [email protected] (Attn: Aidan K.) Ak/bp

9/23/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $13,600.00 Amount Settled: $0.00

Customer Complaint

9/3/2024

I have been trying to end my timeshare agreement with Westgate for quite some time now. I have even contacted the Better Business Bureau, and Consumer Affairs but no one seems to care about the shady sales tactics used by timeshares. Maybe they are all receiving funding from them who knows. So I am in turn turning to you hoping you can be of some assistance. I have contacted Westgate so many times I have lost count. However, all I have received in return are empty threats of foreclosure and absolutely no action on their part. Despite being fully aware of the medical and financial hardships that my family and I are facing, Westgate continues to add to our stress levels, which is only bound to make our health conditions worse. I have said so many times to everyone I have contacted that it is infuriating to see how little regard Westgate has for their customers. They don't seem to care about the people they have trapped in their timeshare agreements. All they care about is making money by any means necessary, even if it means running over their customers and putting their health at risk. I believe Westgate's Sales tactics need to be investigated and they should be shut down. They should not be allowed to lie to get a sale to be made. Resolution Sought To finally receive closure. Closure from Westgate that my account has been closed. Closure that the account is no longer hanging over my head. Please help us achieve this.

Company Response

9/11/2024

September 11, 2024 To whom it may concern, Westgate Resorts is in receipt of your correspondence regarding Mr. Geary's complaint. We thank you for the opportunity to respond. While we regret to read of Mr. Geary's feelings towards our sales team's methods, we ask him to understand that we are unable to review these claims in detail due to the lack of specific substance provided. Nonetheless, should Mr. Geary submit any further information and supporting documentation to confirm his claims to our email below, we may further review and consider them. Furthermore, please be advised that Westgate's handling of its foreclosure process is based on numerous variables, including our business needs, and as such, it is and will remain at Westgate's discretion when such proceedings are commenced on an account. Ultimately, as the mandatory rescission period for cancellation has passed, Mr. Geary's contract remains valid and enforceable. We understand that it can be frustrating to learn his contract cannot be cancelled; however, please know that we do want to help him. It is important to keep in mind that our offer of assistance is intended to provide Mr. Geary with additional options and the choice of whether to accept or decline them. While they do not offer cancellation services, our department referrals will provide help to the best of their abilities. For direct assistance with his account, we ask that Mr. Geary contact our Contract Mediation Department at 1-800-375-8122. We thank you for the opportunity to be of service. Should any further concerns arise following this response, please do not hesitate to reach out to us at the email address furnished below. Respectfully, Aidan K., Executive Team Owner Relations Correspondence [email protected] (Attn: Aidan K.) Ak/bp

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