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Central Maine Healthcare complaints

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P.O. Box 4100
Lewiston, ME 04243-4100 | Get Directions

(833) 486-2738

http://www.cmhc.org

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$200.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Central Maine Healthcare closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Central Maine Healthcare

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6/30/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $200.00 Amount Settled: $200.00

Customer Complaint

5/20/2024

I had an auto payment set up to pay a hospital bill, one month it never came out I inquired, they changed billing company never alerted me. I had them redo it, the later that day I decided to pay bill in full, I was assured the 200.00 wouldn't come out. The very next day the 200.00 was pulled out of my account after paying bill. I have called and called about getting refund, it's been 3 weeks no refund, I call they say it's going to take time. It doesn't take any business 3 weeks to do a refund. I want my 200.00 from these crooks. Resolution Sought REFUND MY 200.00.

Company Response

6/14/2024

We did change vendors for self pay early out collections. During the transition, some payment plan accounts were impacted by the change. For this patient, the refund of $200 is going out in this weeks check run. There was delay with our refund process, also due to some changes that occurred with the new vendor and our ability to see documentation of the payments. The issues have now been rectified and we apologize for the inconvenience this has caused our patient.

Customer Rebuttal

6/17/2024

Finally 2 months later I received a check stilll all completely unacceptable when told straight out from the beginning that that 200.00 would not be taken out. The health system is just 1 big scam. I received the check

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