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Central Mass Drain Cleaning complaints

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245 Park Avenue
Webster, MA 01570 | Get Directions

(774) 321-4125

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Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Central Mass Drain Cleaning closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Central Mass Drain Cleaning

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11/24/2021

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

9/30/2021

This company fixed a crack in the foundation of my home, digging all around the house. They were supposed to landscape the front hill and fix the grade. I have contacted them many times and still have not had the problem resolved. This project was started on 8/30/21. I have paid them in full in the amount of $12500, which includes $600.00 for the landscaping. My son also sent him a check for $2500 which has not been returned. Any help I can get to solve this problem would be appreciated. Resolution Sought I would like to have my yard fixed or refund me the $600.00 that I paid to have the front yard fixed.

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