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Central Portfolio Control Inc. complaints

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10249 Yellow Circle Drive Suite 200
Minnetonka , MN 55343 | Get Directions

(800) 541-7123

http://www.cpcrecovery.com

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Total Amount in Dispute:
$617.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Central Portfolio Control Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Central Portfolio Control Inc.

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2/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $242.00 Amount Settled: $0.00

Customer Complaint

2/5/2024

On 1/11/24 I was contacted by Central Portfolio Control in regard to a $242 collection. I spoke with an agent that offered me a settlement of $145, I counter offered $95. I was transferred to a supervisor that agreed to a pay to delete and agreed to accept the $95 settlement. I made sure to ask the supervisor if this would satisfy the collection and be removed from my credit report as my balance would be $0 after the $95 payment. The supervisor agreed it would be removed from my credit and paying the $95 would take my balance to $0. I made the $95 payment online at 12:37 PM and was told I would receive a pay off letter within the next few days and I should see the account removed from my credit report within the next few weeks. As of 2/1/24 the collection is still on my credit report. Instead of removing the collection my amount owed is $95 less. I called Central Portfolio Control on 2/1/24 at 1:36 PM where I was told that although a supervisor agreed to remove this from my collections they cannot accept anything less than $145. I asked the representative "even though your company, on a recorded call, agreed to delete this from my credit report and bring the balance to $0 once the $95 is paid you're saying your company will not honor this agreement?" And the representative said he cannot accept this agreement. The agreement was already accepted. We made an agreement, which Central Portfolio Control is now not holding up their end of. Debt collectors are lying to clients. Resolution Sought I would like this company to hold up the agreement of deleting this collection from my credit report and satisfying my account to $0. We agreed that the $95 payment would result in both the deletion and the satisfaction of my account and neither has happened. This is fraud. The Fair Debt Collection Practices Act highlights debt collectors are not allowed to make false or misleading statements, which is what this company has done.

11/30/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $374.78 Amount Settled: $0.00

Customer Complaint

10/27/2022

The collection agency assured me once I paid the 374.78 the account would be settled and the Creditor CKS Investments would remove the account from my credit record. CKS investment states that was a false statement given to me by representative of Central Portfolio and CKS investment refuses to remove the collection from my account. Resolution Sought Either have CKS return my money in full or remove the collection from my account.

Company Response

11/17/2022

Company states; This consumer filed several different complaints including BBB Complaint. Our compliance department reviewed her file and deteremined that Central Portfolio Control followed all company, state, federal rules, and guidelines. After reviewing the calls our findings show that the consumer was never assured that CPC or CKS would "remoe the account from the credit record' as the consumer claims. The agent informed the consumer that we would notify the client of the settlement and the credit reporting updates (Not Deletion) would be done by the client. For further assistance please contact our compliance department at 888.351.0831. Thank you, Compliance Manager Central Portfolio Control Inc.

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