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Central States Recovery complaints

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PO Box 3130
Hutchinson, KS 67501 | Get Directions

(800) 779-0419

http://www.csrecovery.com

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Total Amount in Dispute:
$562.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Central States Recovery closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Central States Recovery

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10/3/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $562.00 Amount Settled: $0.00

Customer Complaint

9/6/2023

I am not liable for this debt with NORTHLAND RADIOLOGY I do not have a contract with CENTRAL STATE RECOVERY INC they did not provide me with contract as I requested. Also I did not give permission to sell my information to a third party Resolution Sought Correction to my credit report , I demand this account be removed from my credit report

Company Response

9/21/2023

We understand your concerns about the debt in question, specifically regarding the absence of a personally signed contract with CSR and the seemingly lack of permission given to the original our client for the sale of your information. We would like to provide clarification regarding our role and practices. Central States Recovery does not engage in the purchase of debt or personal information. Instead, we function as an intermediary between our clients and individuals with outstanding debts. Our contractual relationship is based on agreements with our clients, which authorize us to manage the billing and collection process on their behalf. This arrangement does not involve the purchase or sale of your information; rather, it pertains to the representation of the debt owed to our clients. In addition, we understand your concerns about credit reporting. However, it's important to note that our agreements with the National Credit Bureaus prevent us from altering the reporting of valid debts. This means that if it is determined that the debt in question is accurate and legitimate, CSR is unable to remove negative reporting from your credit buredau report, based on customer dissatisfaction, as weare bound by contractual obligations with these National Reporting Agencies. If the debt is proven to be inaccurate, we will take all necessary steps to correct any reporting errors on our part. Please be assured that it's our utmost priority to ensure credit reports reflect accurate information. Please feel free to reach out to our office at 1-800-779-0419 to discuss your concerns further. We are here to assist you in resolving this matter promptly and fairly.

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