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Centralized Business Solutions Company complaints

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1225 North Main Street
North Canton, OH 44720 | Get Directions

(330) 494-9494

https://cbscinc.com/

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Total Amount in Dispute:
$194.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Centralized Business Solutions Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Centralized Business Solutions Company

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5/9/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $194.00 Amount Settled: $0.00

Customer Complaint

4/8/2022

CBSC, Inc. has constantly call my home over the last year all during the day from time they open until time they close spoofing various numbers, using my family members first names etc. This company has wrote and stated they have put this on my credit report...so okay why are they still calling my home leaving messages? I am on the opt-out calling list and have been for over five years. Resolution Sought Stop calling my home!!!! And having any one other tactics they are using to call my home...I will eventually get this matter resolved about the credit report. If the company has followed protocol procedure claiming monies owed, constant harassment is abusing consumer rights and companies procedures.

Company Response

4/27/2022

I can not release any other information other than to say, "we do not have this person in our files".

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