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Century Auto Group complaints

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188 Highway 34
Matawan, NJ 07747 | Get Directions

(732) 641-4273

http://www.centuryautogrouponl...

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Century Auto Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Century Auto Group

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1/21/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

11/16/2023

My daughter purchased a vehicle from 188 NJ-34, Matawan NJ. Same address as the Delta Collison. I believe she's been scammed out of her money for this vehicle. I put a new Alternator, Starter and battery in after it cut off out of no where. My mechanic found a rats nest under the plate that holds the battery. I have a new baby with slight health issues and have now can't seem to get the dealer to replace the vehicle. Jose Lopez and Igor (Owner) On 11/10/2023 she got stuck at the shop in Matawan. I have on video that another customer came in that same night and returned his van after his cut off multiple times! Please help! Resolution Sought A full refund for everything spent and paid out. Uber, full investigation to make sure that this doesn't happen to anyone else.

Company Response

1/9/2024

Company states: This was a missunderstanding about the car and the customer chose to take the vehicle to her mechanic. We gave her a different vehcile at no additional cost and she was very satisfied. The vehicle we gave her was priced much higher, but we didn't charge her more.

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