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Century First Credit Solutions complaints

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230 Park Avenue 3rd Floor West
New York, NY 10169 | Get Directions

(877) 218-9670

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Century First Credit Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Century First Credit Solutions

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2/16/2022

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

1/21/2022

Per consumer she has been leaving messages for company at (877) 218-9670 for approximately one month and they are not returning her messages. She is concerned because she received a court letter from one of the companies Century First was supposed to be settling for her, One Main Financial and she is looking for assistance from Century First on how to proceed at this point. She has been paying monthly for the past two years and is afraid the company is not settling the accounts she paid them to settle. Resolution Sought Contact consumer ASAP. Settle accounts as promised.

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