Complaints for Century List Services, Inc. in Westlake Village, CA

4607 Lake View Canyon Road #452
Westlake Village, CA 91361 | Get Directions

(877) 916-5478

http://www.centurylist.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege dissatisfaction with the leads provided by the company. Specifically, customers complain that after paying up to thousands of dollars, the information provided by the company is incorrect or old, making it worthless. A few customers complain of delays in receiving the leads and difficulty contacting the company regarding replacements or refunds.

The company responds to some complaints by indicating that they delivered the leads on time in accordance with their contract, or by offering to replace any of the incorrect leads. In a few cases, the company issued refunds or offered a credit good towards a future purchase.

Complaint Closing Statistics

0 complaints against Century List Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Century List Services, Inc. complaints