Complaints for Century Photo in Rochester, NY

2340 Brighton Henrietta Town Line Road
Rochester, NY 14623 | Get Directions

(800) 975-6429

http://www.centuryphoto.com

Monday through Friday, 6am-5pm (EST)

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This company has a pattern of serious complaint allegations relating to billing shipping and refund issues. Customers complain the company charges their credit or debit card but fails to ship ordered merchandise. Complainants report when they contact the company to inquire on the status of their order they are repeatedly told the items are on back order or that a refund is in process. Complainants report they receive neither a refund nor their ordered products. Some complainants allege they have been trying to obtain their pre-paid orders or a refund for as long as a year with no success. Many customers claim they are unable to reach a live person at the company or if they do they are repeatedly stalled with promises of deliveries or refunds which never materialize. ~~The company responded to a few complaints by issuing refunds or in some cases complainants have advised the BBB they finally received a refund. ~

Complaint Closing Statistics

0 complaints against Century Photo closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Century Photo complaints