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CenturyLink, Inc. complaints

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100 CenturyLink Drive
Monroe, LA 71203 | Get Directions

(877) 787-3987

http://www.centurylink.com

Orders: Monday-Friday 7 a.m.-9 p.m. ET

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Total Amount in Dispute:
$6,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

52 complaints against CenturyLink, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
50	Unanswered

52 complaints against CenturyLink, Inc.

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4/7/2025

RESPONSE: Complaint was not answered Amount in Dispute: $325.00 Amount Settled: $0.00

Customer Complaint

3/12/2025

I do not owe CenturyLink any money. I have never owed CenturyLink any money I do not utilize CenturyLink. I have not utilize CenturyLink trans. World says that they want to collect $325 from me due to a bill from CenturyLink of June 2024 this is erroneous ! Trans world needs to nullify this erroneous bill requested supposedly from CenturyLink. Resolution Sought Trans world who appears to be a collection agency needs to notify this $325 supposed bill from CenturyLink I want Transworld to nullify the $325 in CenturyLink to nullify the $325. It is not owed. I do not owe it. It is erroneous. Take it off my credit report take it off trying to collect.

12/31/2024

RESPONSE: Complaint was not answered Amount in Dispute: $35.00 Amount Settled: $0.00

Customer Complaint

12/5/2024

I have tried to cancel our internet Even stopped the auto payments out of our account. Still won't stop. Says I owe but has never sent me a paper bill. Have called tried to find office here close up, I just want to pay the last month bill but can't find anyone to talk to. So don't know who to pay. Where are THEY? Resolution Sought Send me a last paper bill! No interest because I told them the same day I change and it took over a hour to do that.

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