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CenturyLink, Inc. complaints

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100 CenturyLink Drive
Monroe, LA 71203 | Get Directions

(877) 787-3987

http://www.centurylink.com

Orders: Monday-Friday 7 a.m.-9 p.m. ET

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Total Amount in Dispute:
$28,071.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

103 complaints against CenturyLink, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
100	Unanswered

103 complaints against CenturyLink, Inc.

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4/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $75.00 Amount Settled: $0.00

Customer Complaint

3/15/2024

I was out of work for couple months so i paid bills i could on time some got paid late. I noticed on my internet bill the late fee is more then then actual billed amount my service is $ 65 a month and I understand paying a late fee but $ 75 late is outrageous . I live in a small town so we don't have many options for the internet but need it for school work Resolution Sought Paying a percentage of the bill of late not double I'm sure I'm not the only one it's happening to

3/27/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/28/2024

Our phones do not work and our internet is down. I was given a time frame 8am to 5pm, technician came out then left not fixing anything. Customer service said they didn't know why it should be fixed by 7pm it was not. I was emailing customer service again and they said they would be out on the 28th of March yet it was the 23rd. Emailed another customer service on the 24th they said it would be resolved by 7pm it was not and no one came out. We have had a horrible experience with customer service and service in general. Century link knows they can do what ever they want because they are the only ones you serve this area. Resolution Sought Fix my internet and phones, be honest and up front and stop being dishonest.

Company Response

3/14/2024

Correspondence has been sent to the customer through a Customer Advocacy Case.

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