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Certified Undercar Parts complaints

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638 North Barranca Avenue
Covina, CA 91723 | Get Directions

(626) 974-5600

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Certified Undercar Parts closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Certified Undercar Parts

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3/7/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/19/2023

Purchased brake pads about a month or two ago , and I'll be up front the staff is on point and helpful however I lost my receipt and paid with a credit card , and very politely asked if I could switch them for VW pads and pay any difference if needed, and the gentleman at the counter replied he could not help me I'm not sure I know of any auto parts in town that treats customers that way it would be greatly appreciated if this could be resolved. Resolution Sought Let me exchange the pads for the ones I need!

Company Response

2/22/2023

My name is Gary Mardirosian, the owner of Certified Undercar Parts. I spoke with Mr. Sanford on 2.14.23 at approximately 2:30pm. I apologized to him and told him we would exchange or refund his purchase even if he does not have a receipt. He told me he would stop by before the end of the week and he was very thankful.

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