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Cfdngn.com complaints

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100-7 Rancho Road #230
Thousand Oaks, CA 91362 | Get Directions

(866) 257-5468

http://www.cfdngn.com

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Total Amount in Dispute:
$66.00

Total Amount Settled:
$13.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

3 complaints against Cfdngn.com closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against Cfdngn.com

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2/13/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $12.99 Amount Settled: $12.99

Customer Complaint

1/30/2024

When I received my checking acct statement in the mail I saw the charge of 12.99 from CFDNGN. I had to research online to find out who there are I've had no contact or dealings with them. I'm waiting fir my next statement because it has a charge from the same people for 49.98. I'm on a fixed income and have no money to give away to something I know nothing about. Resolution Sought I'd like a total refund and to be left alone in the future.

Company Response

1/31/2024

Thank you for contacting Floweret Inc, the global leader in online customer service. We have received your complaint and take all consumer matters seriously. Upon researching this issue, we were able to locate membership #2212494589. Our records indicate that the customer was able to cancel the membership through our online customer service portal on 01/06/24, however, did not contact our 24/7 service department to request a refund. We can confirm that the membership was cancelled online by the customer from further billing on 01/06/24 and the charge has refunded in the amount of $12.99 USD on 01/31/24. The membership was created with the email address, with billing details card ending xxx-3019. The membership transaction authorization was approved with a successful zip code and CVV security code match. We hope this information satisfies this request. Thank you, Compliance and Research Department

8/20/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $39.99 Amount Settled: $0.00

Customer Complaint

8/7/2023

You keep trying to take this amount out of my account. STOP IT!! I don't know this company. Resolution Sought For you to cancel/STOP trying to charge me for anything.

Company Response

8/8/2023

Dear Ms. Wagner, Thank you for contacting CFDNGN.COM, the global leader in online customer service. We have reviewed your complaint #99003378. Our records indicate that a transaction attempt was made for an online membership on August 1, 2023, with card ending xxx-4313. The membership was made with the transaction details below: • Name: Ms. Wagner • Email Address: yahoo.com • Subscriber ID: 1859408935 The transaction was declined in the amount of $39.99 and the membership is not active. Due to this status, there was no charge to your account and therefore no refund due. We hope this information satisfies this request. Thank you, Compliance and Research Department

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