Find a reputable business?

Complaints and Resolutions

CG Landscape Supply complaints

Read Complaints File Complaint View Full Report

600 Route 9
Bayville, NJ 08721 | Get Directions

(848) 480-2472

http://www.cglandscapesupply.c...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$680.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against CG Landscape Supply closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against CG Landscape Supply

Sort by

7/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $679.74 Amount Settled: $0.00

Customer Complaint

6/14/2022

We were in need of 3/4 in river bed stone. We went to C&G landscape route 9 in Bayville with a sample of stone and it was ordered based on its size and sample provided. Upon delivery I asked the driver if this was 3/4 in river bed stone and he said yes. I then realized that what was delivered was in fact half the size of what was ordered. I called them but received a voicemail and left message. The next morning I placed a call again to them to report receiving the wrong stone and asked for some kind of resolution. I spoke to a woman named Joy who was condescending and arrogate and said "you received what was ordered!" She then said you should have brought in a sample, which of course I told her we did just to avoid this issue. She had no response to that. As you can see from the photos below this is not even close to what we ordered. As a solution she suggested I order 1inch rock and mix it together and they would give me a discount. Why would I spend more money on a company who made an error in delivery and won't accept responsibility for their mistake? For these reasons I would never recommend using this landscaping company for anything. It is the worst customer support experience I have ever had with any home improvement project. The lack of customer service does not even warrant one star! Resolution Sought Refund or deliver and lay the correct size rock

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile