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CGFNS International, Inc. complaints

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3600 Market Street Suite 400
Philadelphia, PA 19104-2651 | Get Directions

(215) 222-8454

http://www.cgfns.org

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against CGFNS International, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against CGFNS International, Inc.

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3/10/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/15/2024

Good day! I would like to ask your help and complaint I have applied for Visa Screen under CGFNS International in Philadelphia and tomorrow is the expiration of my application. I have passed all the required documents and 1 missing part was the English test but I have already passed and done updating it in their portal many times even the English testing body sent already my test report to them few days ahead but still the CGFNS keeps on repeating on saying that I need to update my profile which I have done already and they can check it also in the profile history summary of my account. My point, I don't want to waste money for 700$ I am a poor man, but we need someone to have clean and faithful with their business to society. Resolution Sought They should issue my visa screen Certificate because I have passed all the needed documents.

Company Response

3/7/2024

Company states: The complainant was issued the Visa Screen certificate on February 16, 2024.

Customer Rebuttal

3/7/2024

My transaction with them is already ok they responded accordingly.

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