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Chamberlain University complaints

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500 West Monroe Street Suite 28
Chicago, IL 60661 | Get Directions

(877) 751-5783

http://www.chamberlain.edu

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Total Amount in Dispute:
$5,458.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Chamberlain University closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Chamberlain University

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2/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $550.00 Amount Settled: $0.00

Customer Complaint

1/22/2024

I would like to dispute a charge from Chamberlain University. I completed a late enrollment into Chamberlains Nursing program on Friday, January 12th (the on-time enrollment date was January 8th). On Saturday, January 13th I then logged on to their website and struggled to complete a couple assignments for the online portion of my course with very little guidance. On January 14th, I notified my academic advisor that I wanted to be dropped from all classes at Chamberlain without even attending a single on-site class. I then find out that I am getting billed around $500.00 for my last log into the website on January 13th. Chamberlain claims that a log-in to an online class is equal to that of classroom attendance. I was not given a grace period or time or window where I could drop or withdraw my courses without charge. Almost all Universities give their students a week to drop a course without charging them an arm and a leg. I called the finance department to complain about this issue and they said there's nothing that could be done. I was transferred to academics and they couldn't help me either. I was then transferred back to finance and the call dropped. Basically, I'm getting the run around. Resolution Sought Reverse the charge because I was not given the proper grace period to drop or withdraw from a course.,

8/11/2021

RESPONSE: Complaint was not answered Amount in Dispute: $4,907.52 Amount Settled: $0.00

Customer Complaint

7/16/2021

Had me sign a contract for a program that they say they had knowing that program does not exist for that school! Resolution Sought Full refund.

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