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Champion Chrysler Jeep Dodge Ram of Brighton complaints

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9827 East Grand River Avenue
Brighton , MI 48116 | Get Directions

(888) 467-2012

http://www.brightoncjdr.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Champion Chrysler Jeep Dodge Ram of Brighton closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Champion Chrysler Jeep Dodge Ram of Brighton

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11/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/20/2022

I purchased a vehicle from this place and 2nd engine light came on took back and they keep it supposedly to service 4days. Once I picked up vehicle next day engine light came back on and leaking antifreeze. Took back and was there all day and was told can't find leak. And to take to another Dealership. And they won't honor there warranty on vehicle 35 days after purchasing. Resolution Sought Reimburse the out of pocket costs.

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