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Champion City Motors complaints

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248 North Main Street
Brockton, MA 02301 | Get Directions

(508) 408-8050

https://www.championcitymotors...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Champion City Motors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Champion City Motors

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1/13/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/16/2021

This place is the worst of the worst. they take your money and don't communicate with you. They lie about calling your insurance company for proof of insurance and they lie about registration for the car. We purchased a car and we've been waiting a whole week to get a car they don't give us any information about the car. They make you go into the office just to find out about updates they don't call you and always giving excuse. Barry Amadu is a thief, unprofessional and a liar. Resolution Sought We've been waiting a whole week to get a car. Be more professional about their business communicate with the buyers and stop stalling with information

Company Response

12/30/2021

Dear customer, we sincerely apologize for our shortcomings. We hate to see a customer who's not happy with us, our goal is to make you happy. The delay for your registration was because of a error on your insurance agency and ours as well. However for the inconvenience and frustration we will offer you $250 refund. 2 free oil changes and 2 full car detail. I hope you expect this gift with a warm heart. Please if there's anything else you need please don't hesitate to reach out.

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