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Champion Moving complaints

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34300 Lakeland Blvd
Eastlake, OH 44095 | Get Directions

(440) 596-5969

http://www.championmover.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Champion Moving closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Champion Moving

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6/2/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/9/2022

This company talks lies. The workers were great! But there was some damage to my things also the building complex. When i called i spoke with James. He was unwilling to rectify claims i had. My cherry dining room set, has damage to one of my chairs. He says it would be my word against theirs. I couldn't prove it. My table top has tape residue on it. The movers were late. I didn't get my 50 coupon issued. I was quoted 600-1000 nothing about a 200 truck fee. He said i was sent an email and i responded. But i have no email response in my sent status. I'm truly upset about how they run their business with lies. Resolution Sought My outcome is my 50 for the coupon. And fix the property damages. Stop lying to people.

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