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Champion Power Equipment, Inc. complaints

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12039 Smith Avenue
Santa Fe Springs, CA 90670 | Get Directions

(562) 236-9422

http://www.championpowerequipm...

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Total Amount in Dispute:
$599.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Champion Power Equipment, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Champion Power Equipment, Inc.

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10/6/2022

RESPONSE: Complaint was not answered Amount in Dispute: $499.00 Amount Settled: $0.00

Customer Complaint

9/12/2022

Generator only ran two months then quit tried calling to find out what to do was put on hold for two hours pressed a number for them to call me back received a call when I answered they hung up Tractor Supply said they would give me a store credit for the price of the generator credit but I need the cash to buy another generator, but TSC only sells champion generators and I will not buy another one from Champion need the refund in cash to buy another generator Resolution Sought Want a cash refund and some extra because of getting a generator to use from a friend

8/22/2021

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

7/27/2021

I ordered a tiller from their website and the money was taken out of my account and I haven't received any tiller. That was 2 months ago Resolution Sought Get my money back

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