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Champion Replacement Windows complaints

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6258 Executive Blvd
Huber Heights, OH 45424 | Get Directions

(937) 306-2833

http://championwindow.com/dayt...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Champion Replacement Windows closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Champion Replacement Windows

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1/17/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/22/2021

I had 8 windows and a sliding door installed for $14,690. I have called Champion for the following reasons: a) I want a copy of the warranty, b) fix sliding door, air leaking around it plus screw came out and won't stay in c) install white molding around sliding door on the inside of house. Talked to salesman a couple weeks ago and he said I did pay for it and he would take care of it, but nothing has been done yet d) fix bedroom window because it won't stay up e) a detailed bill breaking out the cost of each item purchased and reflecting 40 discount that I was told that I was getting. Champion, Caitlin, has returned my numerous calls a couple times leaving a message but never answers when I call her number for setting up an appointment to make repairs. However, there are more issues than repairs and I get the run around as to whom to speak to. I would like to get all these issues resolved as quickly as possible I had the same problem when Champion charged my credit card twice for the down payment. I had to go through my credit card company to resolve. Champion conveniently wasn't available to answer the phone whenever I called. However, if you call sales they answer immediately. Resolution Sought I want copy of warranty, sliding door fixed, molding put up around sliding door at no additional charge, bedroom window fixed so it doesn't fall down, itemized bill with breakout of costs and 40 discount reflected.

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