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Champion Replacement Windows of Topeka complaints

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1930 SW Westport Drive #5
Topeka, KS 66604 | Get Directions

(785) 783-0742

http://www.championwindow.com

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Total Amount in Dispute:
$15,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Champion Replacement Windows of Topeka closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Champion Replacement Windows of Topeka

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11/29/2022

RESPONSE: Complaint was not answered Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

11/2/2022

I had new windows installed in January of this year. They measured several times before they made the windows. The installers were very rude and didn't treat my belongings with care. I work from home and explained this to them. They spoke loud Spanish and one even had his phone on speaker and yelled over the nose he was making in Spanish to the other person on the phone. I have left numerous messages explaining that there are cold breezes coming through the windows and inside my house is colder than outside. I probably left 10 messages and no one returned my call. I finally got hold of a number and the person returned my call. He came yesterday and said that all the bottom windows they are not pulling the windows in tight, when I lock them. He put in an order to have all the bottom sashes replaced. After he left I got a message from Champion telling me, my order has been placed. Don't call us, we will call you when they are ready. They could not give me an estimate on how long it will be. I have a special needs adult daughter living with me, I am a senior citizen and I have several animals. How are we supposed to live in this house, during the winter months? This electricity will be very expensive and that is one reason I agreed to replace my windows. I asked the guy about the best number to call, when I have problems or concerns and he told me the one I called, it's a call center and in the 2 months he had worked for this company, he had received Resolution Sought Immediate repair of my windows. Put a stop on my loan for the windows until they are replaced because I am not sure how I'm to pay for the high electric bill plus the loan on my limited income.

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