Find a reputable business?

Complaints and Resolutions

Champion Window Company of Charlotte, LLC complaints

Read Complaints File Complaint View Full Report

9100 Perimeter Woods Drive Suite I
Charlotte, NC 28216-2262 | Get Directions

(704) 322-3247

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$29,366.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Champion Window Company of Charlotte, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Champion Window Company of Charlotte, LLC

Sort by

3/19/2024

RESPONSE: Complaint was not answered Amount in Dispute: $29,366.00 Amount Settled: $0.00

Customer Complaint

2/22/2024

They started on my house without a permit and the city made them stop and a project that was to take 3 to5 business day is going on 3 week with all my materials laying around in my yard foam piece came of do to the wind and my city permit place said that the was trying to use someone else license but the merge with another party that does the work and the are not part of their license and they haven't done one week of work they keep call me saying they are waiting state to approve everything I applied for this loan back in November 2023 they should have had everything in place instead they have left my house in a mess and has not finished the job and it has stress me out I even called the loan company to tell them I am not paying on something I have got on my house it was vinyl siding was what me and husband planned on I told champion the need to give us a discount Resolution Sought My house get completed correct and the need to pay for stress they have cause us they need handle the payment of our loan and finish our house cause that is not how you do business that's a lot of money to be paying on some you don't have you see how they left my hose looking ..

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile