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Champion Windows and Home complaints

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2951 Northern Cross Blvd Suite 249
Forth Worth, TX 76137-3631 | Get Directions

(405) 295-4685

http://www.championwindow.com

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Total Amount in Dispute:
$12,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Champion Windows and Home closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Champion Windows and Home

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1/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $12,000.00 Amount Settled: $0.00

Customer Complaint

12/14/2023

Champion advertised on TV buy 2 windows get 2 free but the contract doesn't show that just fifteen thousand dollars. I have 11 windows in my home and I have contacted champion because I gave Rex Renolds the person who came out to sign me up for this contract a check for $3015.00 and nowhere in the paperwork does it show I paid that amount or deducted from the loan company which is named Green Sky. My house is less than 1 thousand square feet, with 11 windows and if I buy 2 and get 2 free as advertised it should not equal 15 thousand dollars and I was told once they install the windows there would be an extra 4 thousand dollar charge. Resolution Sought I would like to drop my contract with Champion Windows and the loan of 15 thousand dollars with Green Sky, also my check refunded to me for the 3 thousand and fifteen dollars. I am very upset and my health is not in good condition.

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