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Champion Windows & Home Exteriors complaints

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12121 Champion Way
Cincinnati, MN 45241 | Get Directions

(855) 397-6387

http://www.championwindow.com

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Champion Windows & Home Exteriors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Champion Windows & Home Exteriors

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11/2/2022

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

10/7/2022

I paid Champion Windows a hundred dollars to tell me what was covered on my warranty three months ago. The man they sent out was rude. And I keep calling them and leaving my number for them to call me back like it says and no one will let me know what's going on. They won't call me back. Resolution Sought I just want them to call me and talk me if I'm on the list to be serviced.

8/5/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/12/2021

They put 6 windows in last October. Failed inspection. They reinstalled 4. All 6 failed inspection again. Been call multiple times most weeks. Still they have not fix my windows so they pass inspection. Resolution Sought Fix my windows so they pass inspection. And they pay for any cost.

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