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Champion Windows and Home Exteriors complaints

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8 Fernandina Court
Columbia, SC 29212 | Get Directions

(803) 667-4173

http://www.championwindow.com

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Total Amount in Dispute:
$4,800.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Champion Windows and Home Exteriors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Champion Windows and Home Exteriors

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9/30/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $4,800.00 Amount Settled: $0.00

Customer Complaint

8/30/2021

I paid 4800 down to have the windows made. They were suppose to in stall 4 to 6 weeks after the April 22 2021. I called the 10 week after the 22 of April to see where they with my job. I was told the windows would be delivered next week. I have called and texted several time with no real answer. The last text said the windows still have not been made it will be Sept. in a couple days .I called last week they will not take my calls or texts with an answer. Resolution Sought Do the job now or give my money back.

Company Response

9/20/2021

The customer's product was installed on 9/9/2021.

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