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Champion Windows & Home Exteriors complaints

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3902 Volunteer Drive
Chattanooga, TN 37416 | Get Directions

(423) 933-1006

http://www.championwindow.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Champion Windows & Home Exteriors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Champion Windows & Home Exteriors

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8/25/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/30/2021

Champion came out put siding on the front of our house and did a great job however in March we ordered siding for the rest of our house and we still have not gotten it put on. I contacted them to ask why and they said that they would work with our schedule having to come out on Saturdays because I am now back to work. However when I called them to ask when they were coming they originally scheduled to come out the weekend of July 24th. They could not come out then because they were behind with all the rain we've had and the bigger jobs that they're doing. They rescheduled us to the weekend of the 30th. I called on the 30th to find out if they were coming or not and the job manager Robert, said that he would have to reschedule us yet again because they were behind because of the rain and we only limited them to working on Saturdays . I asked him then if we were going to keep being put off and he said he didn't know what to tell me and hung up. This is unacceptable we pay our money just like the other bigger jobs have. And when we were told that they would be able to work with our schedule we thought that's what they actually meant come to find out that he's giving us a hard time because we can only give him on a Saturday. When they deliver deciding to our house they put it in the middle of our driveway and block the whole driveway. Resolution Sought An apology, refund

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