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Champlain Chevrolet Inc complaints

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57 Missisquoi St
Enosburg Falls, VT 05450-0000 | Get Directions

(802) 933-4455

http://www.champlainchevrolet....

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Total Amount in Dispute:
$14,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Champlain Chevrolet Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Champlain Chevrolet Inc

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1/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $14,000.00 Amount Settled: $0.00

Customer Complaint

12/12/2023

I got financed through One Credit Union for a 2014 Ford Fusion SE with a warranty through a partner of the company in total I am paying close to $15,000 for this car. I had the car for a month and a half made one payment on it and the power steering rack went. I returned the car to the dealer and was given a loaner car for two weeks just for the shop to tell me my warranty does not cover the issue so I requested the dealer to take their car back and put me in something different or fix the issue to their response was it will cost you $1,500 to fix it out of pocket I cannot afford that as I have to pay for the car. All I want is the dealership held responsible for the issue with this car as it's not normal wear and tear. Resolution Sought I would like the issue to be resolved by the car being fixed.

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