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Chandler Automotive & Towing complaints

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1107 North Jackson Street
Bloomington, IN 47404-3433 | Get Directions

(812) 336-1061

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Total Amount in Dispute:
$166.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Chandler Automotive & Towing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Chandler Automotive & Towing

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10/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $165.60 Amount Settled: $0.00

Customer Complaint

9/17/2024

Extremely rude business owner. they do not honor their hours of operation. they were 30 minutes late to opening. they just claimed that there wasn't enough towing to be there at opening. when i tried to hold them accountable to their hours of operation, they threatened me and said that they didn't need to let me in today to get my car and could've charged me for another day of storage. Resolution Sought Just get a refund for how much i paid and i also don't want other people to deal with this insensitive business.

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